Refund & Cancellation Policy

💸 Refund & Cancellation Policy – CA Toppers Examination

At CA Toppers Examination, we are dedicated to delivering the highest quality educational services and study materials for students preparing for CA (Chartered Accountancy), CS (Company Secretary), and CMA (Cost and Management Accounting) examinations.

This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are permitted for our digital services and physical book sales.

⚠️ All our services are strictly non-refundable, non-cancellable, and non-extendable.

Test Series cannot be extended under any circumstance, whether or not the services are utilized by the student.

📌 Scope of Policy

This policy applies to all services and products offered by CA Toppers Examination, including:

  • 📄 E-Notes
  • 📚 Physical Books and Printed Materials
  • 🧠 Online Mock Test Series
  • 👨‍🏫 Mentorship Programs
  • 🗓️ Study Plans
  • 📝 Evaluation Services

🧾 Product & Services Disclaimer

We strive to provide accurate and up-to-date information. However:

  • We do not guarantee that all content is 100% accurate, complete, or error-free.
  • We are not responsible for the accuracy or reliability of third-party websites linking to or from us.
  • Users are expected to use information on our website based on their own judgment. We are not liable for any outcomes.

💻 Refund Policy for Digital Services

✅ Eligible Refunds

  • 💳 Duplicate Transactions: If a user is charged more than once due to a technical error.
  • ⚙️ Technical Failure: Verified access issues due to a system glitch.
  • 🚫 Service Non-Delivery: Package not activated/delivered within 48 hours with a valid cancellation request.

❌ Non-Refundable Situations

  • ❗ Change of mind or dissatisfaction after accessing content.
  • ❗ Wrong course/level selection (e.g., CA Inter instead of CA Final).
  • ❗ Inactivity by the user (not attending sessions/tests).
  • ❗ Breach of Terms of Use or Reselling Policy.

💰 Refund Timeline: Approved refunds will be processed within 7–10 business days to the original payment method.

🔁 Cancellation Policy for Digital Services

Once content is accessed or course activated, cancellations are not allowed.

📈 Upgrade/Switch Options

  • 📦 Plan Upgrades: Pay the difference if you haven’t accessed the current package.
  • 🔄 Switching Courses: Allowed only if no content was accessed and request is made within 24 hours of purchase.

All upgrade/switch requests are subject to review by our support team.

📦 Refund Policy for Physical Book Orders

CA Toppers Examination offers printed books for CA, CS, and CMA exam preparation.

✅ Refund/Replacement Eligibility

  • 📕 Damaged or Defective Books: Report within 48 hours of delivery with photos or video proof.
  • 📘 Wrong Book Delivered: We’ll arrange a pickup and send correct items at no extra cost.
  • 🚚 Non-Delivery: If shipment is not trackable or delivered within 7–10 working days.

❌ Non-Refundable Situations

  • 📦 Change of mind after dispatch/delivery.
  • 📦 Books returned without original packaging.
  • 📦 Books damaged by the user after delivery.

📩 Return Process

  1. Contact us within 48 hours via email or WhatsApp.
  2. Provide order number and issue proof.
  3. Once approved, we’ll arrange pickup (where applicable).
  4. Refund or replacement will be processed within 7–14 business days.

📬 Contact Us

If you have any questions regarding this policy, feel free to reach out: